Do you have any questions or concerns?

Below you should find answers to most of your questions or concerns. We have gathered the most common questions we encounter, and also briefly explained the most basic things about our products


On our website you will find answers to most questions. Otherwise, please contact your dealer or our support.

Phone: +46 73-346 69 08

Ordinary tap water is fed through the DIRO® filter system to a tank and from there with the help of a pump to the washing machine.

DIRO® filter system is for washing fabrics in a washing machine.

The detergent may have a negative impact on our environment and health. With our chemical free DIRO® filter system we reduce your ecological footprint and it also reduces the risk of developing contact allergies due to skin contact with the chemicals from the detergent that remains in your clothes.

The life cycle of a DIRO® filter system is estimated to be about 15 years if the filter changes and maintenance are handled correctly.

There are so many manufacture and brands of laundry machines that we cant promise that a DIRO® filter system is compatible with your brand. Most laundry machines are compatible but if you are unsure please contact your manufacture.

Yes, you can even reduce your costs by washing at lower temperatures

Common question

There is currently no criteria’s of the EU-Ecolable for a washing system that is completely chemical free.

The water goes through several filters so that it emerges ultra-clean and deionized. This filtered water is then pumped into your washing machine in the normal way. When the water comes in contact with the fabrics in the washing machine it breaks the ionic bond between the fibers of the fabric and dirt. These unwanted particles are then carried away with the rinse water leaving the fabric clean and chemical free.

Our DIRO® filter systems are tested by independent test institutes following the same method to test regular detergent, at these tests our DIRO® filter system achieved the same result and has been approved according to the EU-Ecolabel tests. Your cloths will be just as clean as the use of market most common detergents.

All tough stains should always be washed as fast as possible, the longer you wait the harder it will be to remove, rinse with cold water and then wash the garment as soon as possible. For stubborn stains, you can use stain removers.

Yes, one can treat the stain with bile soap or other type of stain removing agent suitable for the type of stain.

Normally our system works very well against stains of fat, if a stain remains on your clothes, use a stain remover on the stain as before.

In detergents there are a so called optical chemical that are designed to hide the stains so they are not visible when you wash. When you wash with DIRO® filter system the chemical disappears from the clothes and the ¨painted¨ spots are visible again. These spots will normally disappear after a few washes.

There are no particles in the water that can be bound to the fibers in the fabric.

We recommend that you do not use fabric softener. The laundry will be soft anyway and if the person who wash after you are allergic to the chemical residue from your laundry they can suffer from an allergic response.

The system is chemical and allergy -free and therefore has no smell and are not allowed to contain any fragrances.

When the laundry is dry it will smell fresh, a little as is have been hung outside and dried. When you take out the wet laundry from the machine it will smell wet fabric, e.g. clothing of cotton smell like wet cotton.

Yes, DIRO water is completely chemical-free and contain no fragrances.

You can buy a fragrance pieces that can be put in the tumble dryer or buy / make sachets with perhaps lavender, cinnamon, jasmine, etc. you can put them in the closet / drawer among your clothes. You can also insert an unlit scented candles with any scent.

You get an improved health, reduced risk of contact allergy and contributes to a better environment.

Reduced maintenance costs for equipment and sewers. A lower environmental impact. Reduced amount of garbage. Reduced energy consumption.

In the detergent there is a chemical called Zeolite. The detergent can contain up to 30% of this chemical. Since about 25 % of the detergent you use stays in your clothes this chemical can fall of as dust. This particles are small enough to enter the lungs by breathing it down and can compromise your health, according to new research from Lund University in Sweden.

Washing tip

The older the stain, the more difficult it becomes to remove.
Ironing and / electric tumble will put the spot, making it very difficult to remove.
Do you get a severe stain, wash immediately for best effect.

Consult with the manufacture how much textiles your machine can take.

Why you should avoid detergents

In some detergent there is a chemical called zeolites. The detergent may comprise up to 30% of this chemical. A part of the detergent you use stays in your clothes and the agent will fall off as a dust. The particles are furthermore small enough to enter the lungs, according to new research from Lund University in Sweden.

The detergent contains a variety of chemicals; researchers have a pretty good idea of what they are doing individually but now they talk about cocktail effect.
Cocktail Effect makes chemicals poisonous. The knowledge about various effects of chemicals are based on studies of one chemical at a time. When various chemicals are mixed, their power is changed and no one knows what they can do, this is usually called a cocktail effect and is widely discussed among scientists, read more about this at the Karolinska Institute. (The link is in Swedish)

Optical brighteners are fluorescent substances that will perceive your eye that the white wash looks whiter than it really is. They convert invisible UV light to white visible light, which will stick on stains. Optical brighteners are persistent and hard for nature to break down, eco-labeled detergent are not allowed to have optical brightener in it.

Preservatives are used to prevent mold and bacteria. Primarily this means water based products such as liquid detergents. Preservatives degradability varies and they are toxic in varying degrees. For a product to be eco- labeled the preservatives needed to break down easily and it may only be in small quantities.

LAS is an environmentally hazardous surfactant that long has been absent from the Swedish detergent market, but it is now back and appear in low-priced imports and parallel imported in non-eco-labeled detergent.

Other questions?

Dont hesitate to contact us with your questions, we will answer them as soon as we can.